LITORAL COSTA DORADA TERMS AND CONDITIONS

(There conditions are only for Properties 100% Litoral)

GROUPS OF YOUNG PEOPLE ARE NOT ACCEPTED

 

Booking procedure: can be done in 2 ways:

• ONLINE: Fast and safe through our website www.litoral.es

 

• BY PHONE: +34 977 369015 during office hours. From November to Mars from 09:00 to 16:00. From April to October from 09:00 to 13:00h and from 16:00 to 19:00.

Payment methods: Upon Booking, Litoral requires payment of 40% of the total amount. This can be done 2 ways:

• ONLINE: Credit Card payment (Visa or Mastercard). 100% Safe and simple.

 

• BANK TRANSFER: you have 4 days to send us proof of your payment. If we do not receive the confirmation of payment, the booking will be automatically cancelled.

 

 

BOOKING CONDITIONS:

• Water, gas and electricity are included in the rental price.                                                 
• The prices in our website have the IVA included.                                                             
• The tenant accepts the norms of the residence community (which will be given to him upon arrival) and refrains from doing activities which could be harmful, annoying or unhealthy to the neighbourhood                                                                
• Bed linen and hand towels are not  included in the price.                                                                                                                       
• Bookings cannot be confirmed before a deposit of 40% is paid. The balance has to be paid upon arrival in our office                                                                                   
• Bookings will be maintained for a period of 48 hours after the planned day of arrival                                                                                                                                      
• In case of leaving the accommodation before the planned day of departure, no refunds can be made

• Due to the exceptional nature of the situation caused by the Coronavirus, according to Order SND / 414/2020 of May 16, which establishes the condition of opening swimming pools, currently the measures that each of the communities regarding community pools and use of common areas this summer. Therefore, Litoral is not responsible in any case for the restrictions or limitations of access that the pools of residential complexes could suffer during this 2020 season.

 

 

ARRIVALS AND DEPARTURES

Arrivals and timetable:

• High season:  11/7 to the 29/08 reservations only possible from Saturday to Saturday from 17h PM to 20h.                                                                                             
• Middle season:  from 19/06 to the 11/07 and from 29/08 to the 12/09 reservations accepted every day from Monday to Saturday (Sunday only open from 10:00h till 13:00h) from 17h to 20h.                                                                               
• Low season: from 24/04 to the 18/06 and from 12/09 to the 28/10 reservations accepted only from Monday to Saturday from 17h PM to 19h PM. (Sunday office is closed)

 

Important: Bank holiday's* only open from 10:00h till 13:00h

* 30 of March	* 2 of April	* 1 of May
* 29 of June	* 15 of August
* 11 of September	*12 of October

The tenant will have the property at his disposal as from 17:00pm on the first day of the rental. Arrivals are possible until 19h PM (low season) or 20h PM (middle and high season) at the latest. If you wish to arrive later than 20 PM, this will have an extra cost of 70 €. If your arrival time will change due to delays or itinerary trip changes, please, inform us as soon as possible calling to our telephone 0034 977 369015, always before 20 PM on your arrival day.

ARRIVALS AFTER 20:00pm THAT HAVE NOT BEEN INFORMED BEFORE THIS TIME CANNOT BE GUARANTEED BY LITORAL.

We inform you that we do not accept arrivals after 00:00 am.

Departure and timetable:

The time of departure will be before 10:00 am on the last day of your stay. If you want to leave the apartment before 09:00 am, you have to tell us before.

Note: If you cannot occupy the apartment on the estimated day as well as if you want to leave earlier, LITORAL cannot make any refund on the already paid rental price.

 

OBLIGATIONS OF TENENT

Payment of the Security Deposit: Upon arrival in our office, the tenant will pay a security deposit .The deposit will be returned at the moment of departure and after inspection of the accommodation by the LITORAL team. The deposit will be entirely returned whenever there are no damages caused and the property is considered generally clean.

If you wish to bring a pet on holiday, please contact the reservation department.

 The booking holder will be responsible for the correct conduct of all occupants. Our accommodations are located in residential buildings and areas, and therefore apart from the general rules, tenants are also required to, at all times, respect the rules established by each private community. Failure to follow these rules may lead to partial or total retention of the deposit. According to Art 39 bis of Law 13/2002, of 21st June, on Tourism, the agency may expel the customers of the accommodation if they do not comply with the regulations of use or internal regime, and with the general rules of coexistence and hygiene.

• Respect hours of rest and the hours for pool use as established in each complex. Within these hours any type of noise or music is strictly prohibited.
• Use of water, electric and air conditioning must be measured and rational. Help us to look after the environment!

• When the air-conditioning is working, all doors and windows must remain closed.
• It is prohibited to hang/drape towels or any other objects on terrace railings.
• If your accommodation includes parking, you must park only in the place indicated by Litoral Costa Dorada.
• The use of barbecues is forbidden except in the accommodations that have them and their use has been authorized.
• In both community pools and villas with private pools, it is mandatory to shower prior to using the pool. Shampoos, soaps and other products are not allowed in the pool/shower.
• Any type of violent game (balls, rackets, frisbees…) is prohibited. Neither can lilo’s or floaters be used in the pools.
• Objects such as parasols, awnings or tarpaulins, etc must not be stuck in the grass.
• Children must always be accompanied by adults and always under their responsibility. In the event of accidents, Litoral Costa Dorada will never be responsible.
• Tenants may not store their belongings (such as prams or bikes) in common areas.

Awning policy: Years of experience renting accommodations to visitors in Spain, has shown that awnings are a frequently damaged item, resulting in expensive repair bills for Guests and unnecessary disruption to their vacations. For this reason, we have made the reluctant decision to disable these for Guest use and wish to apologize in advance for any inconvenience caused by our decision.

Pet Policy: If you travel with your pet, please contact us before making your reservation, just to confirm the pet policy of your accommodation and our specific pet conditions.

Occupancy Policy: The maximum occupancy for each property (including kids) may never exceed the number expressly authorised by Litoral. Should this happen, the tenants will be expelled from the property without the right to any compensation or any refund whatsoever. Each accommodation is prepared for the number of persons you provided upon booking.

According to Royal Decree-Law 11/2020, of March 31, at LITORAL we have adapted our cancellation and / or reservation modification policies to offer you maximum flexibility and tranquility in these difficult times.

 

CANCELATIONS

 Free cancellation up to 15 days before your arrival and Litoral only will charge 35.-€ of management fees. In case of cancellation less of 15 days Litoral will retain the total amount received as a reservation gaurantee.

 

In case of having derived from Covid 19 adn not having travel insurance please don't hesitate contact us litoral@litoral.es

BONUS Conditions:

 

• The BONUS is valid for 18 months from its date of issue, for stays in the featured accommodation with the 100% Litoral icon, within the following seasons:

o Until October 31st, 2020

o From April 1 to October 30, 2021

• The new reservation (date and / or establishment) is valid according to availability.

• If the BONUS has not been exchanged before its expiration date, payment in cash may be requested 18 months after the issue date.

• If the price of the new reservation is higher, the client will have to pay the difference.

• If the price of the new reservation is lower, the price difference remains available on your voucher and will be valid for a new reservation (valid for 18 months from the date of issue of your original voucher).

• For all cancellation requests, the general cancellation conditions accepted at the time of booking will apply.

• The BONUS is personal and non-transferable. It can only be transferred to another holder upon request and prior authorization by Litoral.

• It is prohibited to copy, duplicate and / or reproduce the BONUS in any way. In the event that the security characteristics of the BONUS are altered and under the suspicion that it has been modified or falsified, Litoral will consider it invalid and will reject it as a means of payment, demanding payment in cash from the client, and informing the relevant authorities. of fraud.

• All the conditions described above only apply to reservations and / or direct customers of Litoral. In case of reservations made in other online booking portals and / or travel agencies, they should contact them directly.

 

We are closely following the official instructions of the local health and government authorities while listening to comments from travelers and owners. We will update this article as more information becomes available.

 

 

If you have any questions regarding the management of your reservation, please contact us at reservas@litoral.es

 

 

REPLACEMENTS OR CANCELLATION BY LITORAL

In the case of several incidents (water damage, fire, etc.), LITORAL will replace the reserved accommodation by another, with the same characteristics or a superior category, depending on the availability. Should this not be possible or acceptable, LITORAL will refund you the whole paid amount.

LITORAL can replace the accommodation by another (same or better category) without previous notification.

CLAIMS AND COMPLAINTS

Our objective is to provide all the elements necessary to ensure a perfect holiday. If there is a problem of any type, we would be grateful if you could let us know so that we may resolve it as soon as possible.

Upon arrival at your accommodation, please take a few moments to check if all is well. If you notice any incident or problem, it is obligatory to notify this within a maximum of 24 hours after your arrival and we will then proceed to resolve this as quickly and as effectively as possible. After that 24 hours period, any failings in the property will be attributed to the tenant and deducted from your deposit. For any incidents relating to the cleaning, furnishings or bed linen/towels, please inform us until maximum 12:00h of the next day following your arrival.

To this effect, you expressly authorize Litoral staff to enter the property in your presence or absence, with the technical personnel required in each case, to carry out whatever actions may be necessary to solve the problem. You accept these conditions and expressly accepts that you will not present any claims or complaints due to the damages that may be caused by spontaneous or chance breakdowns or problems that may arise during your stay in the apartment.

Photos used on our website do not have contractual character and some of the elements (such as awnings, sun loungers, barbecues or decorative items) may differ or not be available for use in the accommodation upon arrival. 

Complaints of any nature made to Litoral after the day of departure will not under any circumstances be attended to, as we understand you were happy with your accommodation given that you decided to stay.

 

LITORAL WILL NOT BE DEEMED TO BE LIABLE IN ANY OF THE FOLLOWING CASES:

• Negligence or omission of services provided by third parties or attributable to them.

• Pool opening dates and schedules of any additional community services or facilities such as outdoor pools, gyms, indoor pools or playgrounds may vary and depend exclusively on owner communities. Litoral will not be responsible in any case for the schedules restrictions or the impossibility of using these services.

• Theft, damage or destruction originated by third parties. For your safety and to avoid unpleasant surprises we recommend you completely close windows and doors when you leave the property and do not leave important belongings in plain sight.
• Fire, explosion, flood or power cut.
• The correct use and enjoyment of the accommodation and related facilities will always remain under the strict responsibility of the user.
• Building work or construction close to the holiday property.
• Neither Litoral of the owner of the property will be responsible for any type of damages, direct or indirect, without any type of limitation whatsoever that may arise from misuse by the tenant, fire, theft, accident, bad weather or other types of causes.

In this regard, Litoral recommends you contact your insurance company and take out travel insurance that would cover any eventuality that may arise during your holiday.

Booking accommodation with Litoral implies absolute and unconditional acceptance of these general conditions, as well as the jurisdiction and competence of local courts and tribunals, expressly renouncing any other jurisdiction that may be applicable.